Terms and Conditions

WOOFY MEALS STATEMENT

Welcome to woofymeals.com!

We provide website features and other products, and services, including subscription services, to you when you visit or shop at woofymeals.com (hereinafter the "Website"), use any of our social media, devices, products/goods, or services, mobile applications, or any other software provided by us in connection with any of our services, (collectively the "Services").

We provide you with our Services and sell our products to you subject to the terms and conditions set out on this page. Please see our Privacy Policy https://woofymeals.com/policies/privacy-policy to understand how we collect and process your personal information.

These Terms and Conditions cover the use of our Website and the use of any of our services as a customer. We invite you to read these Terms and Conditions carefully before using our Website or any of our services. Your use of our Website or any of our services would constitute your consent and acceptance of these Terms and Conditions, and any other policies and notices as may be applicable from time to time. Additionally, you would be subject to such Terms and Conditions, whether or not you purchase any of our Products/Goods.

CONDITIONS OF USE

Please read these terms and conditions carefully before using our Website and Services. By using our Website and Services, you signify your agreement to be bound by these terms and conditions. We offer a wide range of Services, and sometimes additional terms may apply.

For the avoidance of doubt any reference to “You/Your” or any similar terminology means the person using our Website and/or buying Goods from us. The use of the term ‘Goods’ shall mean the goods we will supply to You in accordance with these Terms and Conditions. The use term Products shall have the same meaning as that of Goods – and both such terms are used interchangeably. Additionally, the use of the term ‘Order’ means an order which You place with us detailing the Goods you wish to buy from us.

This Website is aimed at consumers. The information on this Website is in English, all communications will be either in English or in Maltese, depending on the circumstances and needs of our clients. The Website is designed to comply with Maltese law. You may be viewing the Website in a market in which we do not commonly sell our Goods and we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents in that regard. We may restrict access to some parts of the Website to users who have registered with us.

ELECTRONIC COMMUNICATIONS

When you use any our Website or Services or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or possibly through our Contact Us/Message Centre (where applicable). For contractual purposes, you agree that all agreements, notices, disclosures, and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

RECOMMENDATIONS AND PERSONALISATION

As part of our Services, we will recommend features, products, and services, including third part ads that might be of interest to you, identify your preferences, and personalise your experience.

INTELLECTUAL PROPERTY RIGHTS: TRADEMARKS AND COPYRIGHT

All content included in or made available through any Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is our intellectual property and is protected at law. You may not extract and/or re-utilise parts of the content of any of our Website or Services without our express written consent.

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website or Services are trademarks. Our trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits us. All other trademarks not owned by us that appear in any of our Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

No part of our Website may be stored or reproduced in any other website or included in any other public or private electronic retrieval system or service without our prior written consent. We reserve any additional rights that may be available to us which are not stated in these Terms and Conditions.

With respect to our Copyrights, we reserve all our rights. No parts of our Websites or information provided when using any of our Services may be reproduced in any form or manner without prior written consent. Additionally, no links may be created to any part of our Website without our prior written consent.

LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use, Conditions of Sale, and applicable Service Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of our Services. Any such rights terminate if you do not comply with these Conditions of Use, Conditions of Sale, and/or any Service Terms. This does not grant you any right to resale or commercial use of any of our Website, Services or their contents; any right to collection and use of any product listings, descriptions, or prices; any right to derivative use of any of our Website, Services or their contents; any right to downloading or copying of account information for the benefit of another merchant; or any right to use data mining, robots, or similar data gathering and extraction tools.

Our Website, Services and/or their content, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other "hidden text" utilising our names or trademarks without our express written consent.

You may not misuse our Website and/or Services. You may use our Website and/or Services only as permitted by law.

YOUR ACCOUNT

You may need your own Woofymeals account to use certain Website features and/or our Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. If you use our Website and/or any of our Services you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

You must not use our Website or any of our Services: (i) in any way that causes, or is likely to cause, our Website or any of our Services, or any access to it, to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use, Conditions of Sale, our Terms and Conditions, or any other applicable terms and conditions, guidelines, or policies.

REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments and other content; send other communications; and submit suggestions, ideas, comments, questions or other information, where applicable, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right to remove or edit such content. If you believe that any content on or advertised for sale on our Website or any of our Services contains a defamatory statement, or that your intellectual property rights are being infringed, please contact us on woof@woofymeals.com and we will respond.

If you post customer reviews, comments, customer questions or answers, or other content generated by you for display on our Website and/or any of our Services, (including any images, video or audio, all together "content"), you grant us (a) a non-exclusive, royalty-free licence to use, reproduce, publish, make available, translate and modify such content throughout the world (including the right to sublicense these rights to third parties) and (b) the right to use the name that you submit in connection with such content. No moral rights are transferred by this provision.

You may delete your content from public view or, where such functionality is offered, change settings so that it is only shown to people to whom you grant access.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with the content and material you supply or otherwise arising out of or on the grounds of, or originating from the content that you have communicated to us. By deleting content from public view, you withdraw your license for us to publish and make available that content publicly.

OUR LIABILITY

We will do our utmost to ensure that availability of our Website and our Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to our Website and our Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our Website and/or our Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of Malta. In the event of any dispute, controversy or claim arising out of or in connection with our Website and/or any of our Services, or the breach, termination, interpretation, or validity thereof, we both agree that we shall make every reasonable effort to resolve the dispute through good faith negotiation, and if the dispute cannot be resolved through negotiation it shall be decided either by the Consumer Claims Tribunal or otherwise by arbitration in Malta in accordance with the Malta Arbitration Act and the Arbitration Rules of the Malta Arbitration Centre as at present in force, as may be applicable. In the latter case, the appointing authority and administrator shall be the Malta Arbitration Centre. The number of arbitrators shall be one. The place of arbitration shall be Malta. The language to be used in the arbitral proceedings shall be English.

If you would like to bring a matter to our attention, please contact us on woof@woofymeals.com and we will respond.

WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use. Failure by us at any time to enforce any of these Conditions of Use to claim a breach of same or to exercise any right, will not be construed as a waiver of any right, power of obligation under these Conditions of Use, and it will not affect any subsequent breach and will not prejudice our rights as regards any subsequent action.

CHILDREN

We do not sell products for purchase by children. We sell products for purchase by adults. If you are under 18 you may use our Website and/or Services only with the involvement of a parent or guardian. By placing an Order on our Website or otherwise use any of our Services you warrant that you are legally aged 18 or over.

NOTICE AND PROCEDURE FOR NOTIFYING US OF DEFAMATORY CONTENT

We operate on a "notice and action" basis. If you believe that any content on, or within a product advertised for sale on, our Website contains a defamatory statement, please notify us immediately by contacting us on woof@woofymeals.com .

Important Warning: giving false, misleading, or inaccurate information to us of Defamatory Content may result in civil and criminal liability.

USE OF THIRD-PARTY SERVICES

When you use our Website and/or Services, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.

CONDITIONS OF SALE

These Conditions of Sale govern the sale of products by us to you on our Website woofymeals.com and through any other website, social media platform, and/or premises of ours. Please read these conditions carefully before placing an order with us. By placing an order with us, you signify your agreement to be bound by these conditions.

OUR CONTRACT

Our Website displays Goods that are advertised for sale, and gives information about them. By advertising Goods on the Website, we are inviting you to place an Order with Us. If You place an Order, we are not obliged to accept that Order. The Contract between You and Us will only be formed and completed upon actual dispatch of the Goods to You (Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order). It is possible that your order is dispatched in more than one package, in which case each dispatch will constitute a separate contract of sale between us for the product(s) specified in each respective dispatched order. You may include any number of items within a single Order, subject to any restrictions set out in these Terms and Conditions, or on the Website. Each Order You place, following its dispatch, will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.

As we process your order, we will inform you as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Any variation of the Contract by You must be expressly agreed between You and Us.

When placing an order, you will be required to select from the list of delivery options. In line with our shipping methods shown on our website, we opt to deliver orders either through Next Day Local Delivery or otherwise through Same Day Local Delivery, however kindly note that shipping dates and/or arrival times indicated are only estimates and during busier periods this might not be possible and delivery might be delayed in which case we will do our utmost to contact you to advise accordingly. For the avoidance of doubt, the use of the term ‘day’ shall at all times mean ‘business day’ which shall include weekdays that are not public or bank holidays, and at all times exclude Saturdays and Sundays. Orders made on Public or Bank Holidays or Saturdays and Sundays will be delivered on the following business day or at such other time as would be possible. Without prejudice to the above, for Same day deliveries orders must be made on business days and before 12:00pm, otherwise deliveries would be made on the next business day or at such other time as would be possible.

Once you have chosen an option, you will be asked to enter your chosen billing address and delivery address or a town or postcode to find your nearest collection point. You must provide us with the correct address details. We will not be liable for any delay or failure of delivery as a result of Your failure to provide accurate address details.

By choosing to place an Order with us, you are confirming that You have read, understood, and accepted these Terms and Conditions. We may refuse Your Order or cancel Your Order if we decide it is reasonable to do so. This may include circumstances where:

We are unable to obtain authorised payment or the payment process is incomplete; or

• We identify a product or pricing error on the Website; or
• You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or
• We suspect that Your Order is related to fraudulent activity; or
• You fail to submit all necessary and relevant details to allow us to fulfil the Order; or
• Goods are unavailable or out of stock; or
• We may contact You by phone or email to verify details before we are able to process and despatch Your Order, or we may be unable to accept it. For example, we may do this if Your Order is of particularly high value.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages or contact us.

Ownership of the Goods will only pass to You upon delivery of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them.

As a result of various international carrier restrictions, certain products we sell are not eligible for international delivery. This will either be detailed in the item product description, at the checkout stage when You add such items to Your basket or, in limited circumstances, we may have to cancel Your Order and issue You with a full refund.

All intellectual property rights in the Goods including all designs, trademarks, brand names, images and logos are and shall remain Our property, or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You.

SUBSCRIPTION SERVICES

We provide subscription services and any such services shall be subject to these terms and conditions and the Privacy Policy available on the Website.

Certain of our Services are reserved for registered users. In order to become a registered user (each, a “Client”), we will ask you to complete a registration form and provide a user name or email and create a password (“Login Credentials”). During any such registration, you are required to give truthful contact information (such as name and email address) in accordance with these terms and conditions. Certain Services may also require additional information, such as credit card information and information about your dog. You are responsible for protecting your Login Credentials from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your Login Credentials have been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your Login Credentials. For your convenience as a user or subscriber, all information that you provide to us is subject to our Privacy Policy. You are responsible for keeping your registration information up to date through your account page, to the extent such feature is made available on the platforms for the applicable Service.

Acknowledgement to Receive Email or Push Notifications: in order to start your ongoing monthly subscription, you must register as a member on the applicable platform. All information that you provide to us, including your credit card information, is subject to our Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Platforms.

As a registered user of our Services, you agree to receive emails promoting any special offer(s), including third-party offers. We may from time to time send you push notifications or email messages with information about upcoming events, or information about our service offerings from us and our partners monthly newsletter. You may opt-out from receiving correspondence from us special promotions or our newsletter by you may opt out of receiving them by clicking on the "unsubscribe" link in any promotional email.

Clients may from time to time order products through certain of the platforms, including through one-time purchases or through monthly subscriptions. We or a third-party shipping company will ship such products to the address you provide in the course of ordering such products. You shall be responsible for shipping costs unless otherwise provided on the platform with respect to your order.

Subscription Product Selection: If you choose to register with us, the selection of items that may be included in your dog’s monthly delivery is subject to change. Accordingly, We cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.

As a subscribed member, each month we will ship you a package with a different selection of items for your dog that may consist of a selection of products (“Products”). Each month of your subscription, the selection of Products may change. Accordingly, we cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.

We work hard to make your subscription satisfying; however, you may cancel your ongoing membership through the account page on the Sites or by contacting our team. You must update your account by the first day of the month following the end of your then-current subscription period.

YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.

YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO THE FIRST DAY OF THE MONTH FOLLOWING THE END OF A SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.

All cancellation requests received after the first day of the calendar month following a Subscription Period will apply to the following Subscription Period.

We may terminate your membership, without notice, for conduct we believe violates these Terms of Service or our policies, is harmful to our business interests, or for an inactive account.

PRICE AND PAYMENT

BY SUBSCRIBING YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED EACH MONTH.

You will automatically be charged each month for your ongoing subscription. IF YOU HAVE COMMITTED TO A SUBSCRIPTION PLAN LASTING LONGER THAN ONE MONTH (I.E., 6 OR 12 MONTH PLANS), YOU WILL AUTOMATICALLY BE CHARGED EACH MONTH DURING THAT SUBSCRIPTION PERIOD, EVEN IF YOU HAVE CANCELLED YOUR SUBSCRIPTION PRIOR TO THE END OF THAT SUBSCRIPTION PERIOD. FURTHER, YOUR SUBSCRIPTION TO SUCH SERVICE WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD. To cancel, you must login and cancel the subscription on the Platform applicable to such Service by the first day of the month following the end of your then-current subscription period, or contact our team through the contact information on our website. YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO THE FIRST DAY OF THE MONTH FOLLOWING THE END OF A SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME. All cancellation requests received after the first day of the calendar month following a subscription period will apply to the following subscription period. We may refuse to renew any subscription at our sole discretion.

Prices and delivery charges are as published on the Website when we accept to dispatch your Order. Prices include VAT and are in shown in the Euro currency. Delivery charges are shown separately. All applicable delivery charges are as stated on the Website or as specified over the telephone at the time. The delivery charge may vary depending on the value and size of Your Order (for example if Your Order is over a certain value, we may offer free delivery).

We take all reasonable care to ensure that the price of the items indicated to You is correct, but We may amend prices at any time. Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

Prices for the products and services offered via our platforms may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of products.
We reserve the right to cancel any orders up to the point of delivery for products that have been listed at an incorrect price, rebate or refund, or contain incorrect information or typographical errors or are unavailable for any reason. We have such right regardless of whether the order has been confirmed or your payment processed. If your account has already been charged for the purchase and your order is cancelled, we will issue a credit to your account in the amount of the charge.

We will retain the legal ownership of the goods until delivery of the ordered items. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

We may make the Services available, including monthly subscription services, for free or for a fee from time to time. We reserve the right to change our fee structure at any time, except for the subscription fees applicable to any then-current fee-bearing subscription period. We also reserve the right to initiate special incentive pricing, membership, and other programs, which may be limited, at our sole discretion, to defined and limited existing users or new users. If you purchase any Services that we offer for a fee, either on a one-time or subscription basis, you agree to pay us directly or via its third party payment processing service provider. You also agree to pay the applicable fees for such Services (including, without limitation, periodic fees for subscriptions) as they become due plus all related taxes.

The price of the Services and/or goods is payable in full before delivery.

You agree that We may charge your payment method for any services, subscriptions or products you purchase and for any additional amounts (including any taxes, including local sales tax or VAT, and late fees, as applicable) that may be accrued by or in connection with your account associated with your Login Credentials. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING US WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES THROUGH ONE OF THE METHODS THAT WE ACCEPT FOR THE PLATFORM APPLICABLE TO SUCH SERVICE, SUBSCRIPTION OR PRODUCT FROM TIME TO TIME. You may be charged, and you agree to pay, local sales tax or VAT, if applicable.

We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Us the right to store and process your information with the third party payment service, which it may change from time to time; you agree that We will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service and privacy policies. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Offers and promotions on the Website are subject to availability and we may change or withdraw them at any time and without notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.

We must receive payment for the Goods and any delivery charges in full, cleared payment before they are dispatched.

When paying for an order You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks, as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept Your Order and we will not be liable for any delay or non-delivery.

Your card provider may charge You for using Your card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.

If We do not have sufficient stock of Goods, we will notify You by e-mail or phone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if the Goods that You order are not available for any reason.

We will validate the names, addresses and other details supplied by You against commercially available records. We may also use third parties to do this. Information that You provide to us may be disclosed to a registered credit reference agency, which may keep a record of the information. By ordering from us You agree to such checks. Please refer also to our Privacy Policy available on our Website. These measures are taken to protect You and to ensure Your shopping experience with us is as secure as possible.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.


RETURNS

In any of the instances indicated in the two sub-sections hereunder, the right of return and cancellation does not apply to:

• the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• the supply of goods made to your specifications or clearly personalized;
• the supply of goods which may deteriorate or expire rapidly;
• a service if we have fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.
• the delivery of food, treats or any edible items that are opened, unsealed or otherwise tempered with and this due to strict health policies and regulations.

Subject to the terms and conditions contained herein, if you return products, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise, the transport risk and return costs are borne by you.

If the Goods or quantity that You receive are not as You ordered due to Our error, then You should inform Us by phone or email using the contact details set out in our Website, as soon as possible but not later than three (3) working days after You receive the Goods and become aware of the error. We will make good any error. We will also reimburse to You any delivery costs that You incur in sending the incorrect Goods back to Us. However, we ask You to contact Us in advance to arrange Your return. Any Goods that You receive in error and intend to return should not be opened or used by You.

If You Change Your Mind

You have a legal right to cancel the Contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after You receive the Goods. This is the “Cancellation Period”.

You can cancel by sending us the cancellation form provided or by letting us know in any other way by contact us on our Website, by e-mail to or over the phone. You should keep evidence of having given notice of cancellation, such as an e-mail receipt.

You must return the Goods to Us (at your own risk and cost) within 14 days of notifying us that You wish to cancel by sending them (by recorded delivery or courier) or by taking them back to our any of our stores to the address indicated by any one of our representatives. If for any reason, we or any one of our representative finds discrepancies with the quality or state of the item to be returned, this will be brought to your attention accordingly. Your will need to also provide the Delivery Note or the Invoice provided as proof of purchase. We will not be responsible for any costs associated with returning the Goods to Us.

Whenever You return Goods to us, either because You change Your mind, we ask that Goods are returned to us by recorded delivery or courier so that You have proof of posting or otherwise by handing over same to any one of our representatives as agreed. We will not be responsible for Goods that are lost or damaged in the post.

The Goods must be returned, unopened, unused, with an undamaged seal, and in good condition and not in any manner damaged or consumed, with the original packaging which must be in good condition as well. For the avoidance of doubt, Returns would not be accepted if the packaging and/or boxes of the Goods, are in any manner damaged, opened, unsealed, or otherwise tempered with. Additionally, we cannot offer refunds or exchanges on food, treats or any edible items that are opened, unsealed, or otherwise tempered with due to strict health policies. We therefore ask that you make your selects carefully, and double check your order before submitting.

If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to us.

Within 14 days of receiving the returned Goods or proof of postage of the same, subject to the conditions set out in these Terms and Conditions, we will ordinarily refund the full purchase price.


If Things Go Wrong (Faulty Goods)

We warrant that the Goods that we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

If You return Goods to us for a reason other than if You change Your mind, we will inspect the Goods and either repair them, or replace them, or refund the full purchase price of the Goods if we accept that there is a manufacturing defect or other fault in the Goods that cannot be repaired. This is subject to You returning the Goods to Us no later than 30 days after Your receipt of the Goods.

We will repair, or replace the Goods or refund You, provided that the defect or fault is not; caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. If We do not find any fault or defect, then Your cancellation and refund rights are limited to those set out in second above entitled “If You Change Your Mind”, although this does not affect Your statutory rights. The remedy in this paragraph represents our entire liability to You for any claim in respect of the Goods, in so far as we are permitted to limit our liability in this regard.

If You believe that Goods have a defect then You should not make any further use of them before returning them to us. Nothing in these Terms shall affect Your statutory rights. These are Your rights granted by law and which cannot be changed by us.

If You wish to return Goods under this section you will need to visit any of our stores in the addresses indicated below so that we may assess the alleged defect or fault. In any such case, Returns will only be accepted if the Goods are unused, in good condition and with the original packaging in good condition as well. For the avoidance of doubt, Returns would not be accepted if the packaging and/or boxes of the Goods, are in any manner damaged or unsealed.

You will need to also provide the Delivery Note or the Invoice provided as proof of purchase. We will not be responsible for any costs associated with returning the Goods to Us.

Subject to the above, we will aim to process Your refund or replace the Goods as soon as possible, but will do so within 30 (thirty) days of You returning the Goods to Us. We reserve the right to send any Goods that You claim are faulty to our inspections team.

Please note that exchanges and return of goods by reason of an alleged defect or fault, aren't possible by post, if you would like to exchange your order, then please return to store within 15 (fifteen) days of the day after you receive Goods. The conditions set-out above are applicable for the purposes of exchanges. When Goods can be repaired, we reserve the right to repair them and not replace them.

PRODUCT INFORMATION

Unless expressly indicated otherwise, we are not the manufacturers of the Goods sold on this Website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our Website. Please always read labels, warnings and directions provided with the Goods before use.

For healthcare, baby, infant, or children products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist, or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about Products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. We accept no liability for inaccuracies or misstatements about Products by manufacturers or other third parties. This does not affect your statutory rights.

CUSTOMS

When ordering products from us for delivery outside of the Malta you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.

OUR LIABILITY

We are not responsible to You for loss or damage of any kind that we could not reasonably have foreseen, which results from You misusing the Goods, the Services, the Products, the Feeding Guides or feeding routines, and/or loss and/or damage as a result of wear or tear or otherwise from a Good/Product/Service/Feeding Guide which is damaged or defective after it was delivered to You.

We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to you and/or us when the contract for the sale of Products/Goods by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

YOU ARE SOLELY RESPONSIBLE FOR DETERMINING IF THE PRODUCTS ARE SUITABLE FOR USE OR CONSUMPTION BY YOUR DOG. WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES REGARDING ALLERGIES.
Under no circumstances will we be liable for any loss or damage caused by your use of the Products or your reliance on information in any content on our Website or any content in our Feeding Guide or routine provided to do. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY PRODUCT SHALL BE ITS REPLACEMENT OR A CREDIT TOWARDS ANOTHER MONTHLY SHIPMENT, IN OUR DISCRETION.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL PRODUCTS SUPPLIED, AND ALL TEXT, IMAGES, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS WEBSITE ARE PROVIDED “AS IS” AND MAY BE BASED IN PART ON CONTENT PROVIDED BY USERS AND THIRD PARTIES, WHICH ARE NOT VERIFIED BY US, AND THAT ANY RESUME OR OTHER CONTENT OBTAINED THROUGH THE USE OF THE SERVICES OR PLATFORMS IS AT YOUR SOLE RISK AND DISCRETION. WE AND OUR AFFILIATES AND LICENSORS ARE NOT LIABLE OR RESPONSIBLE FOR ANY RESULTS GENERATED THROUGH THE USE OF THE PLATFORMS, SERVICES OR PRODUCTS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO THE APPLICABLE LAWS, WE PROVIDE NO WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, WE DO NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON OUR PLATFORMS, WEBSITE, SERVICES OR FEEDING GUIDES ARE TIMELY, ACCURATE, RELIABLE, PRECISE, THOROUGH, CORRECT OR COMPLETE; (ii) THE PRODUCTS OR SERVICES ARE NOT DEFECTIVE; (iii) THE PLATFORMS OR ANY SERVICES, CONTENT, FUNCTIONS, INFORMATION, MATERIALS OR PRODUCTS AVAILABLE THROUGH THE PLATFORMS WILL MEET YOUR REQUIREMENTS OR THAT THE QUALITY OF ANY GOODS, PRODUCTS OR SERVICES AVAILABLE ON OUR PLATFORMS WILL MEET YOUR EXPECTATIONS; (iv) THE FUNCTIONS OR SERVICES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) PROVIDED BY THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (v) DEFECTS WILL BE CORRECTED, OR (vi) OUR PLATFORMS OR THE SERVER(S) THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL WE OR OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE, WHETHER IN AN ACTION BASED ON A CONTRACT INDEMNIFICATION, OBLIGATION, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), COLLATERALLY OR ARISING FROM ANY STATUTORY DUTY, PRE-CONTRACT OR OTHER REPRESENTATIONS, OR OTHERWISE, HOWEVER ARISING, FOR ANY ECONOMIC LOSSES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUES, PROFITS, CONTRACTS, SUBSTITUTE GOODS OR SERVICES, BUSINESS, GOODWILL OR ANTICIPATED SAVINGS) OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM, OR DIRECTLY OR INDIRECTLY RELATED TO (A) ANY BREACH OF THIS AGREEMENT, (B) THE USE OF, OR THE INABILITY TO USE, THE PLATFORMS OR THE CONTENT, MATERIALS, INFORMATION, FUNCTIONS OR PRODUCTS AVAILABLE THROUGH OUR PLATFORMS, (C) YOUR PROVISION OF INFORMATION VIA THE PLATFORMS; (D) ANY INACCURACY OR OMISSION CONCERNING ANY OF THE INFORMATION PROVIDED ON THE PLATFORMS; (E) ANY CONTENT POSTED, TRANSMITTED, EXCHANGED OR RECEIVED BY OR ON BEHALF OF ANY USER OR OTHER PERSON ON OR THROUGH THE PLATFORMS, OR (F) LOST BUSINESS OR LOST SALES, EVEN IF SUCH RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU AGREE OUR TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND CONDITIONS, OUR PLATFORMS, OUR SERVICES, THE CONTENT, OUR FEEDING GUIDES, OR ANY PRODUCT OR SERVICES WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THEN-PRIOR CALENDAR MONTH.

AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our Website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

TERMINATION
We may terminate any user's monthly subscription or access to our platforms or Services, including access to any online discussion forum or chat room, in our sole discretion, for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these terms and conditions, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our platforms or Services. You may terminate your account at any time through the account page on the Platform applicable to that Service, or as otherwise provided on the Platform as updated from time to time. We will have no obligation to provide a refund of any amounts previously paid to Us. Upon termination of your account under these terms and conditions, all license rights granted by you to Us shall survive termination. Even after your right to use the Services is terminated or suspended, these terms and conditions will remain enforceable against you.

WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use our Website with the involvement of a parent or guardian. By placing an Order on our Website or otherwise use any of our Services you warrant that you are legally aged 18 or over.

APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of Malta. In the event of any dispute, controversy or claim arising out of or in connection with our Website and/or any of our Services, or the breach, termination, interpretation, or validity thereof, we both agree that we shall make every reasonable effort to resolve the dispute through good faith negotiation, and if the dispute cannot be resolved through negotiation it shall be decided either by the Consumer Claims Tribunal or otherwise by arbitration in Malta in accordance with the Malta Arbitration Act and the Arbitration Rules of the Malta Arbitration Centre as at present in force, as may be applicable. In the latter case, the appointing authority and administrator shall be the Malta Arbitration Centre. The number of arbitrators shall be one. The place of arbitration shall be Malta. The language to be used in the arbitral proceedings shall be English.

If you would like to bring a matter to our attention, please contact us on woof@woofymeals.com and we will respond.

GENERAL

We will not be in any way responsible to you for a failure to sell goods that you wish to buy; for a failure to comply with our obligations under the contract; or for costs or liabilities which you incur as a result of any circumstances beyond our reasonable control – including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials and services, or terrorist acts.

The Contract between You and us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign our rights and obligations under the Contract, or appoint third parties to assist us in performing Our obligations at any time, provided that this will not reduce our obligations to You.

If any clause of this Contract is found in any way to be void by a Court or other competent authority, then all other clause of the Contract will continue to apply.

If either we or You do not at any time act on any rights that we have under this Contract, then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights that either of us has.

We may amend these Terms and Conditions at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order, the Contract will remain subject to the version of the Terms that were in place at the time when You placed Your Order, subject to any changes expressly agreed between You and Us.

Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights that the law grants to You, which that law does not allow Us to change or limit.

A person who is not party to the Contract shall have no right under the Contract to enforce any term of it, which means that only we and You have rights under it. This does not affect any right or remedy of any person that exists or is available otherwise at law.

The Contract is the entire agreement and understanding between us in respect of its subject matter, and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract, neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website. If You are uncertain as to Your rights under the Contract or You want any explanation about them, please contact us.

We have a procedure for investigating complaints and for dealing with queries about Our Website. If you have any Complaint please contact us.

OUR CONTACT DETAILS

If you wish to contact us please click on the Contact Us page on our website.

WEBSITE AVAILABILITY

While we shall at all times endeavour to ensure that our Website is available at all times, 24 hours day, seven days a week, we shall not be liable if, for any reason, our Website is unavailable at any time or for any period of time.

There may be instances whereby our Website will be temporarily suspended, and no notice shall be given in such instances, or in instances where we experienced a system failure, or where we are required to conduct maintenance and/or repair to our Website.

ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE OR THE CONDITIONS OF SALE

We reserve the right to make changes to any of our Website, Services, policies, any terms and conditions including these Terms and Conditions, at any time. You will be subject to the terms and conditions, policies, Service Terms, Conditions of Sale, and Conditions of Use, and Terms and Conditions, in force at the time that you use our Website and/or our Services. If any of our Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

WARRANTY

As a condition of your use of our Website or any of our services, you represent and warrant towards us that you will not use our Website or services for any purpose that is unlawful, immoral, or prohibited by these Terms and Conditions or any applicable notices, policies or any other applicable law. Additionally, you warrant that you shall not use our Website in any way that causes, or is likely to cause interruption or damage to the Website in any way that causes, or is likely to cause interruption or damage to the Website in any way or for any fraudulent purpose.

Any breach of these Terms and Conditions or any applicable law, shall give us the right to refuse to provide you any services or allow you to use our Website. In such instances, we would also reserve the right to remove or edit any content that may be in breach of these Terms and Conditions or any applicable law, guidelines, or policies.

You hereby agree to indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation any arbitration, court or other professional and/or legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us arising out of any breach by you of any provision of these Terms and Conditions, or arising out of any claim that you have breached any provision of these Terms and Conditions.

We shall at all times do our best to ensure that the information on our Website is accurate, up to date and presented with due care. However, we are unable to warrant or represent that such information is free from errors or omissions. It should be note that we shall in no manner be liable for any loss, damage or expense which may occur from reliance by any person on information or materials published on our Website.